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You value your privacy. We respect it. When you shop at this Web site, we may need to collect a certain amount of information about you to make the shopping experience easier for you. We believe that you have a right to know how we use the information we collect and how we keep it secure. So we've answered the most frequently asked questions below. If you have any more questions about our policy, just write to us at Electro Rent Corporation, Customer Care Dept., 6060 Sepulveda Blvd., Van Nuys, CA 91411-2512. We'll get back to you with answers to your inquiry.

What information do we collect?

When you request a quote or purchase products from our Web site, we need to know your name, email address, mailing address, phone number, billing address, shipping address, credit card number and credit card expiration date so we can process and fill your order. It also lets us keep you updated on the status of your order.

When you send a request or a comment to our customer care department, we may ask you for your email address so we can get back in touch with you, if we need to.

When you visit our Web site, we also collect IP addresses in aggregate form, but these are not linked to any of your personally identifiable information.

How do we use the information?

When you place an order on our Web site, we use your information to process and fill your order. We may send you an email to confirm or to update you on your order. We may also need to contact you by regular mail, email or phone if we have any questions about your order.

When you order, register, or request a quote on our Web site, we may use the information you provide to send product information via email or regular mail to you, unless you opt out of receiving such communications.

Do we share your information with third parties?

We share your information with our trusted third party service providers who manage our Web site. These third parties provide specific services and administer activities offered at our Web site; for example, call and email center and credit card processing. These third parties are not authorized to discuss or make any use of your personal information; it can only be used to provide such services.

Now and then, we may also use third parties to help us collect and aggregate site guest and customer information. We may share this aggregated, non-personally identifiable information (such as your product interests) with existing and prospective business partners and advertisers. None of the aggregate information will contain any information that identifies you individually.

We utilize Google's Conversion Tracking program. For more information you can read Google's Privacy Policy or click on the Google Site Stats graphic when it appears on our site.

We have contracted with Overture Services, Inc. ("Overture") to monitor certain pages of our Web site for the purpose of reporting Web traffic, statistics, advertisement 'click-throughs', and/or other activities on our Web site. Where authorized by us, Overture may use cookies, Web beacons, and/or other monitoring technologies to compile anonymous statistics about our Web site visitors. No personally identifiable information is collected by or transferred to Overture. For more information about how the information is collected and used by Overture, please see the privacy policy located at or linked from http://www.overture.com.

We won't sell, trade or rent any of your personal information. The only time we may disclose specific individual information is if we reasonably believe that it's necessary to comply with applicable laws or regulations or to protect the interests of Electro Rent Corporation, our Web sites, or our Web site guests.

How can you change your information or opt out of receiving information about new products and promotions from us?
If you want to update your information or remove yourself from any of our email or regular mailing lists, simply email us, call us at 1-800-455-5445 or write to us at Electro Rent Corporation, Customer Care, 6060 Sepulveda Blvd., Van Nuys, CA 91411-2512. Please note that your request to be removed from mailing lists might take up to four (4) weeks to become effective. Even if you're removed from a list, if you order online we will send you an email to confirm your order and may need to contact you by phone, email or regular mail if we have questions about your order. There will be an option in each promotional email that you receive from us so you can automatically remove your name from our mailing list.

How do we use "cookies"?

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Cookies don't contain personally identifying information. Most web browsers are set up to accept cookies. You can usually change your browser settings to refuse cookies.

We use cookies to make your shopping experience at our site better, to let you navigate more rapidly, and to keep track of items when you shop online. We don't use cookies on our site to store your account information; this information is stored securely on the site's server. When you login at our Web site with your username and password (should those be applicable) or make a purchase, we'll assign you a secure session I.D. The server then passes your information to you through this secure session I.D. Also, we'll use cookies to monitor and maintain information about your use of our site.

We also use cookies to track the identity of the Web site you visited immediately before visiting our site. Otherwise, we won't track information about your use of other Web sites.

How do we make sure your information is secure?

We use the latest encryption technology (Secure Sockets Layer or SSL) to keep your personal information secure. When you order with us, your information is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.

To check the security of your computer, look at the lower left-hand corner of your browser window. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser. When you access a secure server, the initial characters of the site address will be "https:".

To make sure that your information is secure, we recommend never giving your credit card or personal information in an email; email messages are not secure.

Certain browsers don't allow communication through secure servers. If this is the case, you won't be able to place an order online.

What if you link to another site?

Our Web site may provide links to other sites that aren't under our control. We can't be responsible for these linked Web sites, their content or for the actions of the providers of such sites. You should always review the privacy and security policies and terms of use for any Web sites you use.

Consent to our Privacy Policy and Updating Our Privacy Policy

By using our Web site, you're agreeing to let us collect and use your information as we describe in this Privacy Policy. Occasionally, we may make changes to our information practices or change our Web site's functionality. If we do, we'll update this Privacy Policy, so please visit this page to stay on top of any changes to our Privacy Policy. If you have any questions or comments about our Web site or this Privacy Policy, please contact us and let us know.